Policy
Returns and Refunds
This page outlines how Peach Labels handles order problems, damaged goods, and customer support for production or delivery issues.
When to contact support
- If the delivered order is materially different from the approved configuration.
- If goods arrive damaged or there is a production-quality problem.
- If a shipment issue needs investigation or confirmation.
Resolution process
- Contact support at support@peach-labels.com with your order reference and a clear description of the issue within 7 days of delivery.
- Provide photos where useful so the issue can be reviewed quickly against the approved configuration.
- Because orders are custom-made, general change-of-mind returns are not accepted after approval, but production mistakes and confirmed transit damage can be reviewed for a remake or refund.
International orders, import charges and refused parcels
- Orders outside the United States ship DAP (Delivered at Place). The price paid at checkout covers the goods and carriage only. You are the importer of record.
- For Canada, Canada Border Services assesses duty and GST/HST on import, and the courier charges its own brokerage or disbursement fee for handling clearance. These are paid by you directly to the courier on delivery. We do not collect, receive or control them, and we cannot quote them in advance.
- Refusing delivery does not cancel these charges, and a refused, unclaimed or abandoned parcel is not refundable. Every order is custom-made to your artwork and cannot be resold, and refused goods are either returned at cost or destroyed by customs.
- This does not limit your rights where the fault is ours. If we shipped the wrong item, the goods arrived damaged, or our customs paperwork caused the problem, contact support@peach-labels.com and we will remake or refund the order.