Question 1

What is the minimum order quantity?

Accepted Answer

Our minimum order is 50 labels per design. If you're a business and want to validate your design first, our Label Proof Pack lets you order 5 production labels with a photo proof for $30 — then reorder at any quantity in one click.

Question 2

Can I order a sample before placing a full order?

Accepted Answer

Yes. Our $1 Sample Kit lets you feel the quality of our products — woven labels, patches, hang tags, and care labels — before committing to a production run.

Question 3

Is there a maximum order quantity?

Accepted Answer

No. We handle production runs of all sizes. Pricing scales down automatically as quantity increases — see the volume pricing page, or configure your order to see your exact price in real time.

Question 4

Can I modify or cancel my order after placing it?

Accepted Answer

Contact us as soon as possible. Modifications to your artwork or configuration are possible before production begins. Once your order enters production, changes and cancellations are no longer possible — production starts quickly after your artwork is cleared.

Question 5

Can I reorder the same label design?

Accepted Answer

Yes. Your design and configuration are saved to your account. Reordering takes a single click from your order history — no re-uploading, no re-configuring. Because your production-ready file is already on record, reorders of approved designs dispatch in 5–7 business days for standard quantities.

Question 6

What is the Label Proof Pack?

Accepted Answer

What is the minimum order quantity?

Can I order a sample before placing a full order?

Is there a maximum order quantity?

Can I modify or cancel my order after placing it?

Can I reorder the same label design?

What is the Label Proof Pack?

The Label Proof Pack is for businesses who want to validate a woven label design before a bulk run. You get 5 production-quality labels made to your exact spec — size, fold, thread colors — plus a photo proof before dispatch, for $30 flat. A Woven Patch Proof Pack is also available: 5 custom-shaped patches with a photo proof for $40 flat. Once approved, reorder at any quantity in one click from your account.

Question 7

Can I upload my own logo or artwork?

Accepted Answer

Yes. Upload your artwork directly on the product page. Accepted formats are PNG, JPEG, SVG, PDF, PSD, and AI. Vector formats (SVG, AI) produce the sharpest woven result. 300 DPI or higher is recommended for raster files, but lower resolution files will still work — our team will flag anything that may affect quality.

Question 8

Do I get a proof before production starts?

Accepted Answer

Our team reviews every artwork file within 48 hours of your order. If we spot anything that needs attention — a resolution issue, a design element that won't translate cleanly — we reach out before production begins. You can also add a photo proof to your order: we photograph your actual label before dispatch so you can approve it or request adjustments.

Question 9

How does a photo proof work?

Accepted Answer

A photo proof is a photo of your produced label — we send it to you so you can see the real result before your order moves on. If there's a factory defect (something that doesn't match your approved artwork or spec), we reproduce it for free; just tell us what's wrong. If instead you'd like to change something that wasn't a defect — a different size, colors, folds, or other options — we can redo it too, and a $20 reproduction fee may apply for changes like these. Either way, any reproduction adds about 7 days to your production time, so please review your proof and reply as soon as you can — keep an eye on your inbox and spam folder.

Question 10

What is the minimum readable line thickness?

Accepted Answer

Approximately 0.5–0.8 mm at standard label sizes. Very fine details below this threshold may not reproduce cleanly in the woven construction.

Question 11

How many thread colors can a label have?

Accepted Answer

Most woven labels support up to 12 thread colors per design. Gradients and photographic blends are not possible — solid, defined color areas work best.

Question 12

What sizes and dimensions are available?

Accepted Answer

We produce labels in any custom size — there are no fixed dimension options. You specify the exact width and height in millimeters when configuring your order. Not sure what size to choose? Our size guide covers common sizes by garment type and placement.

Question 13

What is sewing allowance and do I need to account for it?

Accepted Answer

Sewing allowance is the extra fabric along the edge of a label that gets hidden inside a seam when the label is sewn in. You don't need to calculate it yourself — enable sewing allowance (or an edge fold) on the edges you need in the configurator, and a fixed 6 mm per selected edge is added to the label size automatically. For center fold labels, keep in mind the visible width after folding is half the flat width.

Question 14

What color combinations work best for woven labels?

Accepted Answer

High contrast combinations produce the sharpest result — dark background with light thread, or light background with dark thread. Avoid colors that are too close in value (e.g., light grey on white or dark navy on black), as they will blend together in the weave and reduce legibility. Our artwork team will flag any combinations that may affect readability during the free artwork check.

Question 15

What are best practices for designing a woven label?

Accepted Answer

Keep the design simple and high contrast. Limit thread colors to what's necessary — each additional color adds cost and complexity. Use vector formats (SVG or AI) for sharp edges. Avoid very thin lines (under 0.5 mm) and very small text (under about 8 pt — roughly 2 mm cap height — at label size). Our full artwork guidelines cover all of this with specific thresholds and examples.

Question 16

What is the difference between Upload Woven Labels and Design Woven Labels?

Accepted Answer

Upload Woven Labels is for when you already have a logo or artwork file — you upload it and we weave it into thread exactly as designed. Design Woven Labels is our online builder: you create your label from scratch in the browser using text, fonts, and symbols — no file needed. Both produce the same high-quality woven label. The same pair exists for the other products: upload or design online for care labels, and for hang tags.

Question 17

What is the difference between damask and standard woven labels?

Accepted Answer

Damask labels use a finer thread density, producing sharper logo detail, softer hand feel, and a more premium finish. Standard labels suit simpler designs with fewer fine details.

Question 18

Can I get woven labels with an iron-on backing?

Accepted Answer

Yes. Iron-on (heat-activated) backing is available for both woven labels and woven patches. We recommend adding a few anchor stitches around the edges for items washed frequently.

Question 19

Are woven labels washfast and durable?

Accepted Answer

Yes. Because the design is woven into the thread rather than printed on top, woven labels withstand repeated machine washing without fading, peeling, or cracking. They are rated for 60°C machine wash.

Question 20

Are your labels OEKO-TEX certified?

Accepted Answer

Yes. Peach Labels production is certified to OEKO-TEX STANDARD 100 — one of the world's leading independent textile safety certifications. Materials are tested for over 100 harmful substances by an independent third-party laboratory and confirmed safe for direct skin contact, including baby and children's garments. Certification documentation is available on request with any order.

Question 21

How do I apply iron-on labels?

Accepted Answer

Set your iron to the cotton/synthetic setting appropriate for your fabric (no steam). Place the label face-up on the garment, cover with a pressing cloth, and press firmly for 15–20 seconds without moving the iron. Let it cool fully before handling — the bond sets as it cools, not while hot. For best durability, add a few anchor stitches around the edges — especially for garments that will be washed frequently.

Question 22

Can woven labels be sewn onto any fabric?

Accepted Answer

Yes. Woven labels can be sewn onto virtually any fabric — cotton, denim, wool, synthetics, knitwear, and leather. For stretch fabrics like jersey or spandex, use a stretch stitch so the label doesn't restrict the fabric's movement.

Question 23

What backing types are available?

Accepted Answer

Sew-on (no backing) and iron-on heat-activated. Select the backing type in the product configurator when placing your order.

Question 24

What materials are your woven labels made of?

Accepted Answer

Our woven labels are made from pre-dyed polyester thread, woven on Jacquard looms. Pre-dyed polyester is highly durable, colorfast, and washfast — and all our materials are OEKO-TEX certified, independently tested and confirmed free from harmful substances.

Question 25

Which fold types are available?

Accepted Answer

Flat (straight cut), center fold, end fold, Manhattan fold, book cover fold, and sew-in (no fold). Each is configurable directly in the product setup.

Question 26

What is a center fold label?

Accepted Answer

A center fold label is folded in half along its length and sewn into a seam or neckline so both sides face outward. It is the most common format for neck labels and brand tags.

Question 27

What is an end fold label?

Accepted Answer

An end fold label has both short ends folded back behind the label face, so no raw cut edge is exposed. It lies flat and is stitched onto a finished surface along its long edges — the standard choice for hem labels, side seams, and surface-mounted brand tags.

Question 28

What is a Manhattan fold label?

Accepted Answer

A Manhattan fold label has every edge folded under, leaving a completely clean perimeter on all four sides — a self-contained label with no raw edge visible from any direction. Commonly used for premium presentation on outerwear, bags, and interior brand tags.

Question 29

What is a book cover fold label?

Accepted Answer

A book cover fold label wraps over a garment edge — like a book cover wraps around a spine. The top half of the label is visible on one side of the edge and the bottom half on the other, so you get branding on both sides with one label. Ideal for waistbands, hems, collar bands, and bag straps.

Question 30

How long does production take?

Accepted Answer

Standard production is 8–10 business days after artwork clearance. If you add a photo proof to your order, allow an additional 2–4 business days for the approval step.

Question 31

Where do you ship?

Accepted Answer

We currently ship to the United States and Canada with USPS tracked delivery. Shipping cost and estimated delivery time are shown at checkout before you pay.

Question 32

Are there import fees or customs charges?

Accepted Answer

We ship from Salt Lake City, Utah, so US customers pay no import fees. Canadian orders ship DAP (Delivered at Place): the price you pay us covers the goods and shipping only. Canada Border Services charges duty and GST/HST on import, and the courier adds its own brokerage or disbursement fee for handling clearance. You pay all of these directly to the courier when the parcel is delivered — we never collect or receive them.

Question 33

How much will the Canadian import charges be?

Accepted Answer

Good news on duty: every product we make is duty-free into Canada under the Canadian customs tariff, so you never pay customs duty on our orders regardless of value. What you may pay is sales tax and a courier fee. Shipments valued under CAD $40 are generally free of tax too. Above that you pay GST/HST (and PST/QST in BC, Saskatchewan, Manitoba and Quebec) at your province's rate, plus the courier's brokerage or disbursement fee for handling clearance. The brokerage fee is set by the courier, not by us, and is charged even when the tax is small.

Question 34

What happens if I refuse the parcel or do not pay the import charges?

Accepted Answer

Refusing delivery does not cancel the import charges, and a refused or abandoned parcel is not refundable. Because every order is custom-made to your artwork, we cannot resell it, and the goods are either returned at cost or destroyed by customs. Please only order to Canada if you are prepared to pay duty, GST/HST and the courier's brokerage fee on delivery. This does not affect your rights if something is wrong with the order itself — if we shipped the wrong item, it arrived damaged, or our paperwork caused the problem, contact us and we will put it right.

Question 35

Do you offer expedited or rush production?

Accepted Answer

We do not offer rush production — all orders go through the same standard 8–10 business day production process to ensure consistent quality. You can select expedited shipping at checkout to reduce delivery time once your order leaves production. If you have a hard deadline, contact us before placing your order — tell us your date and we will give you an honest answer on whether we can make it. We would rather tell you upfront that we cannot meet your deadline than take your order and let you down.

Question 36

What should I do if my package is delayed or lost?

Accepted Answer

If your tracking shows no movement for several days or your package appears lost, contact our support team. We will investigate with the carrier and, if the package is confirmed lost, arrange a replacement at no extra cost.

Question 37

How will I know when my order has shipped?

Accepted Answer

You will receive a shipping confirmation email with a tracking number as soon as your order leaves production.

Question 38

How is pricing calculated?

Accepted Answer

Pricing depends on label dimensions, number of thread colors, fold type, and quantity. The price updates automatically in real time as you configure your label — what you see is what you pay.

Question 39

Do prices decrease for larger quantities?

Accepted Answer

Yes. Tiered pricing applies automatically — the per-label cost decreases as quantity increases. The full pricing table is shown on the product page before checkout.

Question 40

Are there setup fees or hidden charges?

Accepted Answer

No. Artwork setup is included in the label price. The only additional cost is shipping, which is calculated at checkout based on your destination and quantity.

Question 41

Are woven labels better value than printed labels?

Accepted Answer

For premium clothing branding, woven labels offer superior durability, texture, and long-term appearance. Printed labels cost less per unit at very high quantities for simple designs but fade and wear faster under repeated washing.

Question 42

What payment methods do you accept?

Accepted Answer

All available payment methods are shown at the payment step of checkout, before you confirm your order. Payments are handled securely and your payment details are never stored on our servers.

Question 43

Do you charge sales tax?

Accepted Answer

US orders: we ship from Utah, so we collect Utah state sales tax (currently 7.25%) on orders delivered to a Utah address. Orders shipped to any other US state are not charged sales tax by us — we only collect it in states where we have a tax presence, and today that is Utah alone. Depending on your state, you may still owe use tax and report it yourself; that is between you and your state, not something we collect. Whatever applies is calculated automatically and shown in your order total before you pay, so there are no surprise charges afterward. Canadian orders are handled differently — see the shipping section for duty and GST/HST. If you buy for resale and hold a valid exemption certificate, contact us before ordering so we can set it up.

Question 44

What is the difference between woven labels and woven patches?

Accepted Answer

Woven labels are thin and flexible, sewn directly into a garment — typically at the neck, hem, or side seam. Woven patches are thicker and structurally independent, designed to be attached on top of a garment — sewn on, ironed on, or velcro-backed. Patches can also be custom-shaped with a Merrow border or laser-cut edge.

Question 45

Can I get a custom-shaped patch?

Accepted Answer

Yes. Woven patches support fully custom shapes — you are not limited to rectangles. Edges can be finished with a Merrow border (a classic stitched edge) or laser-cut for a clean, sharp outline.

Question 46

What attachment options are available for patches?

Accepted Answer

Woven patches can be ordered with sew-on, iron-on heat-activated, sticker (peel-and-stick), or velcro backing. Iron-on is convenient for quick application; we recommend anchor stitches for items washed frequently.

Question 47

What is the minimum order for woven patches?

Accepted Answer

The minimum order for woven patches is 50 pieces per design, the same as woven labels. Pricing scales down with quantity.

Question 48

Can patches use the same artwork as my labels?

Accepted Answer

Yes. If you already have artwork approved for a woven label, the same file can be used for a patch order. The configurator accepts the same formats: PNG, JPEG, SVG, PDF, PSD, and AI.

Question 49

Do I need an account to place an order?

Accepted Answer

No. You can check out as a guest. However, creating a free account lets you track your order, reorder in one click, and save your label configurations for future use.

Question 50

How do I track my order?

Accepted Answer

Log into your account and go to My Orders — your order status and tracking number are shown there. You will also receive a shipping confirmation email with a tracking link as soon as your order leaves production.

Question 51

How do I update my account information?

Accepted Answer

Log into your account and go to My Account to update your name, email, password, or saved addresses.

Question 52

I forgot my password. How do I reset it?

Accepted Answer

Use the Reset Password link on the login page. We'll send a reset link to your registered email address.

Question 53

Is my personal information secure?

Accepted Answer

Yes. All data is transmitted over encrypted HTTPS connections, and your payment details are never stored on our servers. See our Privacy Policy for full details.

Question 54

What if the delivered labels don't match the approved proof?

Accepted Answer

If the delivered product does not match the approved proof, we offer a full remake or refund. Contact support within 7 days of receiving your order.

Question 55

What is your return policy?

Accepted Answer

We accept remakes or refunds within 7 days of delivery for orders that don't match the approved proof. Custom orders that match the proof cannot be returned as they are produced to your specification.

Question 56

Can I use a copyrighted or trademarked design in my order?

Accepted Answer

No. By submitting an order you confirm that you own or are licensed to use all designs, logos, and artwork included. Peach Labels manufactures products based entirely on customer-submitted artwork and has no way to independently verify third-party intellectual property ownership. You bear full legal responsibility for ensuring your design does not infringe any copyright, trademark, or other IP right. Orders involving clearly infringing designs may be cancelled at our discretion.

Question 57

What happens if a rights holder claims my design is infringing?

Accepted Answer

If we receive a formal IP complaint about an active order, we will pause production and contact you immediately. If the claim is substantiated, the order may be cancelled. We cooperate fully with legitimate IP enforcement requests and are not liable for costs arising from a customer's unauthorised use of third-party intellectual property.

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